-Palo Santo

Shipping:

✨📦 Free Shipping on Orders of 4+ Items! 📦✨

Please allow 1–3 business days for order processing. We do not ship Friday–Sunday — weekend orders ship the next business day.

🚚 Note: Weather and holidays may delay delivery.

Returns:

• Cancellation deadline: Customers have 14 days from the date of receiving the goods to cancel an order. 
• Return eligibility: Customers must meet certain conditions to be eligible to return goods. 
• Return responsibility: Customers are responsible for the cost and risk of returning the goods.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. please contact us via email at ninethirteencandleco@gmail.com and provide pictures along with your order #.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

🔁 Returns/Exchanges: Please review our full Refund & Return Policy.

💬 please allow 1–2 business days for a response

Thank you for your support🖤

To get the most out of your candle and keep things safe:

• Let it pool: On the first burn, allow the wax to melt all the way to the edges. This prevents tunneling and ensures a strong, even scent.
• Trim your wick: After the first use, trim the wick to 1/4” before each burn. This helps avoid black soot, debris, and uneven flames.
• Burn smart: Always place your candle on a flat, fire-safe surface — away from drafts, curtains, and anything flammable.
• Safety first: Never leave a burning candle unattended. Keep away from kids and pets.
• When to stop: Discontinue use when about 1/2” of wax remains at the bottom of the jar.
• Recommended burn time 4-6 hours 

for custom candle orders please email: ninethirteencandleco@gmail.com